What type of Smart Phones do you repair?
Here in Fonez Word, We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia and Huawei smartphones.
I have tried repairing my smartphone and its open in all parts. Can I still bring it in for repair or diagnostic?
Yes, no problem, please walk in to the store and bring your device, or mail it to us. You get all address details in our contact us page.
I have multiple issues with my smartphone, Can I get a better deal on multiple repairs ?
Yes you can, give us a call and describe your problem and we will see what we could do for you.
Liquid Damage Service
What should I do if my phone falls in water ?
Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service ?
The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.
How long do water damage repairs take to complete ?
Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.
Mail in Repair Questions
Can I mail in any device for repair ?
You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.
Do I have to include my passcode with my phone ?
It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.
Do you need my sim card ?
No we do not need your SIM card but without it we cannot fully test your device.
Is all your used parts are genuine and authentic?
We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing from the same factories that produce the parts.
LCD Replacement Service
After dropping my phone it has become unresponsive to touch, does the glass repair fix the issue ?
Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.
How do I know If I need the LCD repair or not ?
If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to email@example.com and we will do our best to diagnose it.
Will I loose my data during Glass or similar repair Service?
We endeavor to keep all information intact, unless it is necessary to remove as a part of the repair. These repairs usually include software problems or liquid damage. If your data is particularly important please do let us know when you send in your mobile phone.